Kuni Privacy Policy

Effective July 13, 2026.

This Privacy Policy explains how Kuni collects, uses, discloses, and protects information when you use the Kuni website, SMS/iMessage accountability coach, AI coaching experience, trackers, optional connector features, billing flows, and related support channels.

1. Information We Collect

The information collected depends on how you use Kuni.

• Phone number, signup source, consent records, opt-in and opt-out records, account status, support messages, and account identifiers.
• SMS, iMessage, MMS, and related message content, replies, coaching history, photos, screenshots, voice notes, attachments, and media metadata needed to process what you send.
• Goals, commitments, reminders, check-ins, workout logs, nutrition notes, meal-photo observations, progress logs, preferences, and AI-generated summaries.
• Optional connector data if you choose to connect an account: Google Calendar busy/free intervals only, without event titles, descriptions, attendees, or organizers; for eligible non-owner users, Gmail label counters or Outlook message IDs used only to report unread counts, without sender, subject, recipient, message body, or drafting; and, for the owner lane, read-only Personal OS tasks from one physically isolated Notion source. Owner Gmail and Outlook access is disabled.
• Stripe customer, checkout, subscription, plan, invoice, payment-status, trial, tax, and fraud-prevention metadata. Stripe handles full payment credentials.
• Technical logs, delivery events, provider response metadata, rate-limit signals, device and browser data, IP address, cookies or similar technologies, diagnostics, and security events.

2. How We Use Information

Kuni uses information to:

• deliver AI coaching, accountability messages, reminders, check-ins, tracker pages, and support;
• remember goals, commitments, preferences, and recent context so the Service can be more useful;
• process subscriptions, trials, invoices, taxes, cancellations, refunds, fraud checks, and billing support;
• send account, billing, support, consent, opt-in, opt-out, and service messages;
• operate optional connector features that you choose to connect;
• debug delivery issues, prevent abuse, enforce limits, secure the Service, and monitor reliability;
• improve product quality, safety, and performance; and
• comply with legal, tax, accounting, security, and dispute-resolution obligations.

3. AI Processing

Kuni uses AI providers to generate coaching responses, summarize context, classify user requests, and process supported media such as images, screenshots, PDFs, audio, or video when enabled. Kuni does not intentionally use your private message content to train public AI models. AI and infrastructure providers may process data to provide their services, maintain security, detect abuse, comply with law, and meet their own contractual obligations.

4. How We Share Information

Kuni shares information only as needed to operate, secure, support, bill for, and improve the Service; with your consent; or as required or permitted by law. Categories of recipients may include:

• AI providers for coaching responses, summaries, and media understanding;
• messaging providers such as Sendblue and Twilio for SMS, iMessage, MMS, delivery, opt-out, and transport infrastructure;
• payment providers such as Stripe for checkout, subscriptions, invoices, receipts, taxes, fraud prevention, and payment support;
• connector providers such as Google, Microsoft, and Notion when you choose to connect those accounts;
• hosting, database, storage, logging, analytics, monitoring, and security providers such as Vercel, Neon, and similar infrastructure providers;
• professional advisers, authorities, or other parties where needed for legal, safety, fraud, tax, accounting, or dispute-resolution reasons; and
• a successor organization if Kuni is involved in a merger, acquisition, financing, reorganization, or sale of assets.

Kuni does not sell your personal information.

5. SMS, iMessage, and Consent Records

Kuni keeps records related to mobile-message consent, opt-in, opt-out, HELP requests, message delivery, and provider responses so it can operate the Service, honor unsubscribe requests, prove consent where needed, prevent abuse, and troubleshoot delivery issues. You can opt out of Kuni mobile messages by replying STOP, CANCEL, END, QUIT, UNSUBSCRIBE, or any other clear request to stop receiving messages. You can reply HELP for support information.

6. Health, Fitness, Nutrition, and Sensitive Information

Kuni may process wellness, fitness, nutrition, habit, sleep, mood, productivity, and similar information if you choose to send it or ask Kuni to track it. Kuni is not a medical provider, mental-health provider, dietitian, trainer, emergency service, or HIPAA-covered healthcare service. Do not send emergency, highly sensitive, or regulated information that you do not want processed by Kuni and its providers.

7. Your Choices

• You can stop mobile messages by replying STOP or another clear opt-out request.
• You can ask for HELP by replying HELP or contacting hello@textkuni.ai.
• You can disconnect optional connectors through the available disconnect path, by contacting hello@textkuni.ai, or by revoking or unsharing access in the relevant provider account.
• You can request access, export, correction, deletion, or account deletion by contacting hello@textkuni.ai. Kuni may need to verify that you control the phone number, email, connector account, or subscription before completing a request.
• Some information may be retained where needed for billing, tax, accounting, security, fraud prevention, dispute resolution, legal compliance, backup integrity, or abuse-prevention reasons.

8. Retention

Kuni keeps information for as long as reasonably needed to provide the Service, maintain accounts and subscriptions, personalize coaching, keep consent and opt-out records, support billing and dispute handling, protect safety and security, debug issues, operate backups, comply with law, and improve reliability. Retention periods may vary based on the type of information, account status, legal requirements, and operational needs.

9. Security

Kuni uses administrative, technical, and organizational safeguards designed to protect information. No internet, messaging, AI, payment, or storage system is perfectly secure, and Kuni cannot guarantee absolute security.

10. International Processing

Kuni and its providers may process information in Canada, the United States, or other countries where they operate. Privacy and data-protection laws may differ from those in your location.

11. Children

Kuni is intended for users who are at least 18 years old. Kuni does not knowingly collect personal information from children under 13. If you believe a child provided personal information to Kuni, contact hello@textkuni.ai.

12. Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, export, object to, or restrict certain uses of your personal information. To make a request, contact hello@textkuni.ai.Kuni will respond as required by applicable law.

13. Breach Notice

If Kuni determines that a security incident requires notice under applicable law, it will provide notice as required by that law.

14. Changes to This Policy

Kuni may update this Privacy Policy from time to time. If changes are material, Kuni will provide reasonable notice through the Service, by text, by email, or by posting the updated policy. Continued use after the updated policy takes effect means you accept the updated policy.

15. Contact

Privacy, support, billing, and legal questions: hello@textkuni.ai. You can also reply HELP to the Kuni number for service information.